Refund Policy

Last updated: October 12, 2026

First subscription purchase

You may request a refund within 72 hours after payment succeeds for your first subscription purchase if no credits or other paid benefits from that purchase have been used for a successfully delivered task. This voluntary refund does not apply to renewals or upgrades. The deadline is measured from the successful payment timestamp, not account creation or the date you contact support again.

One-time credit packs

You may request a refund within 7 days after payment succeeds if no credits from the specific pack have been used for a successfully delivered task. Use of credits from a different purchase does not by itself disqualify this pack. One-time credit packs remain valid for 365 days from purchase; they do not last indefinitely.

Refund amount and processing fee

If approved, your refund will be processed to the original payment method. The refund amount may be subject to a processing fee not exceeding six percent (6%) of the payment for the refunded purchase. We will tell you the applicable fee and estimated refund amount before processing. Mandatory consumer rights remain unaffected.

Failed tasks, cancellation, and other cases

If a generation fails, credits charged for that failed task are returned according to the task's billing record. A credit return is not a refund to your payment method. A successfully delivered result that does not match a subjective preference is not automatically eligible for a cash refund.

Canceling a subscription stops future renewals; it does not automatically refund the current paid period. Existing credits remain subject to the validity period disclosed when purchased. Apart from the refunds above and any rights required by applicable law, payments are non-refundable.

How to request a refund

Email support@perchanceai.io from the email address on your account. Include the order number, purchase date, and reason for your request. We review the relevant payment, credit grant, and task records, then tell you whether the request qualifies and the exact fee and estimated refund amount before processing an approved refund. Approved refunds are sent to the original payment method; your payment provider determines when the funds appear.

See our Terms of Service for the broader service agreement.